By Steve Raw, Dosh Managing Director
VALUES IN ACTION
I started supporting people with a learning disability 25 years ago. This is my second career. My daughter, Bettina, was 9 years old at the time. Bettina copes with a learning disability, autism, and epilepsy. I knew what my values were (and they haven’t changed) but did I know what the values were of the organisation I was going to work for and if they had them, did they demonstrate them towards the people they support?
Several years ago, driving to the office on the M11, I was tuned into BBC Radio 5. A listener was telling the presenter about the importance of British Values. The presenter responds by saying what are they? “urmm, mmmm, a pause” and after not getting a coherent response from the listener, the presenter eventually cuts to the next person. I make a mental note not to make statements unless I can back them up and give examples. I also think, could I name our company values and best of all could I provide evidence we live them?
I have recently been invited by a couple of my colleagues to deliver a presentation to our team on ‘Values’. Now is a good time to reflect before I put my talk together.
Definition for “Values”
A set of principles or standards of behaviour; one’s judgement of what is important in life.
A set of moral principles that help you to decide what is right and wrong, and how to act in various situations
A philosophy that is meaningful to the company
Related: Giving Voices to Values – Leadership in the Raw by Meike Beckford
How they have worked in our company
Dosh (Financial Advocacy) Ltd is a company supporting adults with a learning disability to have more control and independence with their money. www.dosh.org Dosh is a Not-for-Profit Company and I have had the honour of being Dosh’s Managing Director since 2009. There are currently over 40 members of staff supporting 1200 people across England, Scotland, and Wales.
Our Values are a statement of intention and commitment to achieve a high level of performance for the people we support.
Our values are an internal reference and are designed to maintain a consistent approach in our work and support to people, no matter how much we grow as a company.
We have a ‘code’ which we share with each other, which includes:
Our Values are aimed towards each other and the people we support. We do not differentiate.
How we deliver them:
Personal Values are different for each person. These can be defined as ideas or beliefs that a person holds.
As I started my new work 25 years ago, I had the opportunity to set up a new team from scratch which would support people to be part of their local community who had previously not left the Victorian institution where they lived.
On my first day I had decided that my benchmark would be ‘Bettina’ when it came to setting out our values. What would I want for Bettina? And would I be happy with the people I recruited supporting Bettina? I have not moved from this position over the last quarter of a century.
Related: Being Bettina’s Dad: Bettina’s Code of Conduct – Leadership in the Raw
Now define your Values:
Image courtesy of: https://www.entrepreneuryork.com/entrepreneurship/company-values-define-values-company-generate-commitment/
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