Dosh’s 10 Commitments

Dosh 10 Commitments for 2024/25

We make ‘commitments’ because we are committed to doing what we say we will do. (we are not in the business of ‘wishing’ or ‘hoping’)

We ‘Endeavour to show real intent, to see things through to the end because ‘trying’ doesn’t cut it for Dosh.



1. Social Impact 


Empowering People to lead fuller lives and reaching their full potential

We will: develop our own impact management project to review and develop the positive impact we can have

We will:  Understand the relationship between actions, impact, and outcomes through data and information we gather

We will: fully align our social impact management and reporting with Thera Trust

We will: report on how we are doing through the Dosh Annual Review and the Thera Group Social Impact Framework

Goal Detail of goal What will Success look like
Improve financial wellbeing Enabling people to have choice and control over their money The value of our approach and the exclusion people face around money. What we are doing to tackle this e.g., around benefits, banking, spending decisions and planning.


2. Financial Advocacy


During 2024 – 25  we need to continue to ask this question and check in with the people we support so that we continue to provide the support people want rather than what we think people want.  How does that shape our external communications, the image we want to give and the research/projects/consultancy/campaigns we undertake?

We will:  Conduct a Survey with all the people we support based on our Dosh Promise. 

Goal Detail of goal What will success look like
To complete a research project on the role of a financial advocate Research will focus on the duties and responsibilities of Appointeeship and Financial Advocacy Financial Advocates will be clear on what their roles and responsibilities are removing ‘mission creep’ and our support is delivered consistently across the country




3. Project 2000 and Access to Money and Money Awareness Training


To encapsulate this strategic direction Dosh launched ‘Project 2000’ to get Dosh ready to support 2000+

Promoting better access to money for the people we support and those who support them

We will: look to create better access to spending money and cards for people we support who may not have capacity for banking/spending and inclusion in digital and online payments and spending.

We will: consider efficient and progressive methods of getting money to people when they need it. 

We will: carry out research into banking products which will empower the people we support to have quick and more responsive access to their money when they need it.

We will: plan and deliver workshops for people with a learning disability from the third quarter of 23/24

Goal Detail of goal What will success look like
For 24/25 we will introduce a new Dosh Pre Paid Card We will submit a Business Case to work with a financial partner to produce the pre-card for people we support.  People who have previously been excluded from a banking product or they do not have the option of opening a personal bank account will have the option of a pre-paid card from Dosh.


4. Communication



How we communicate with our stakeholders, people we support, families and those who are interested in supporting people with their money.

With clearer/smarter data and information management we will find the best method, style, and media to connect with people.

We will: Maintain an active, regularly updated website and blog.

We will: Maintain and grow social media channel engagement.

We will: Explore other mediums and platforms that will help achieve our goals including video and audio.

We will: To speak up for people with a learning disability in wider circles as advocates for them and to promote their independence.

We will: To clearly communicate Dosh’s role, purpose, and remit – what we can (and can’t) do and how we can help.

We will: To create an exciting, positive, and inspiring brand and message.

We will: Personalise and showcase Dosh by sharing impact stories of the people we support (and staff).

Goal Detail of goal What will success look like
To broaden our reach through social media, podcasts and our website We will launch a Youtube Channel and enhance our current media, so it is even more accessible People have interacted with our new Youtube channel

We will have made at least one film

We will have been interviewed for at least one podcast

We will have written at least 3 blog posts/articles

We will have been interviewed for at least one social care magazine


5. Wellbeing – Diversity


Supporting staff wellbeing, diversity and engagement

We believe our employee wellbeing can directly improve the mental and physical health of the workforce, with general health being linked to increased levels of productivity, performance and retention and reduced absence.  During this business year we will celebrate diversity, ensure wellness & wellbeing and active engagement with our colleagues.   

Goal Detail of goal What will Success look like
We will ensure our colleagues have a Wellbeing Buddy A wellbeing buddy is outside of supervision and management and is an opportunity to discuss wellness and welfare All employees of Dosh will have peer support from a Wellbeing Buddy

We will monitor and evaluate our Wellbeing Buddy scheme with support from our HRBP and HR Department through their wellness surveys  (at least one survey per year)



6. Health and Safety and Risk Management – for people we support and our company


We will: launch a new set of Health & Safety Objectives for 2024/5

We will: develop our business and management policies and operational processes including when someone is no longer supported or passes away, how we deal with complaints and how we report our performance. This will give clear oversight so that we make conscious, clearly recorded decisions.


Goal Detail of goal What will Success look like
Reviewed and Updated our Risk Assessments and Incident Reports Working with our H&S Manager we will customise the assessments and report, so they are relevant and applicable to the way Dosh support people New Risk Assessments and Incident Reports are developed and published during 24/25


7. Leadership & Management



We will: continue to build self-leadership and self-organising teams to enable dynamic and flexible leadership, growth, and development.

We will: develop the Dosh board and management team, ensuring we have a succession plan for our directors

We will:  Provide leadership opportunities for our team members.

All of our team members are involved in communications and connections with colleagues, stakeholders, commissioners, families, and the people we support, and we consider each one of them to be a Leader.

Goal Detail of goal What will Success look like
Ensure the continuation of the Dosh culture of no-blame and trust in our colleagues. Our culture the ‘way we do things around here’ in enshrined in our Leadership Code.  Trust and ‘no blame’ continue to important part of our code. Is successfully monitored and evaluated via HR surveys with our colleagues



8. Quality Assurance & Control


Knowing we are doing a good job and ensuring consistency and quality as we grow

We will: review our quality strategy and introduce specific roles in the team to take a lead on managing and developing quality across Dosh.

Goal Detail of goal What will Success look like
An appropriate set of (KPIs) Key Performance Indicators s for 24/25 An internal review of KPIs and how they are recorded and reported on.  An appropriate set of KPIs for 24/25”, for 24/25 that benefit the people we support



9. Finance – Quality and Affordability


We will: continue to exercise caution and control over our Budget and Budgetary management during 2024-25

We will: continue to review how we monitor, evaluate and report on our management accounts, so that we become financially stronger and more sustainable.  Dosh will also consider Growth and Consolidation (in specific areas and regions of Great Britain) during this business cycle.

We will: speak up for people’s right to access services, particularly banking and finance, and work with the industry to make that happen

Goal Detail of goal What will Success look like
To maintain our control over ‘pay’ vs income’ To support and reinforce our capacity and growth group Year to Date forecast will evidence pay and income at least off-set each other.


10. Growth


In any given moment, we have two options: to step forward into growth or to step back into safety” Abraham Maslow

We will: Consider supporting Children/youth transitioning to adulthood – families,

We will: Seek new partnerships with like minded financial organisations and companies.

We will: Continue to follow our organic growth strategy but will be open to significant growth opportunities where it is in the best interests of people with a learning disability and our company. particularly in parts of the country where we are not currently supporting people

We will: Offer virtual/online service areas we currently don’t support people until we are established in the region, and we can recruit a person near to the people we will be supporting.-  

Goal Detail of goal What will Success look like
To develop a new project plan that enables Dosh to be able to respond to  significant & unexpected growth We set up a project group that plans for unexpected growth and Dosh would respond, identifying the resources needed Dosh is pro-active rather than reactive to opportunity so they can respond quickly.  Dosh are also able to support the referral organisation and or local authority sharing our strategy.